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News

Image supplied: Nathalie Schooling and her son

Marketing & Media

#BehindtheSelfie: Nathalie Schooling, founder of Nlighten

Emily Stander 14 Dec 2022

#WorldEmojiDay: Businesses divided on using emojis in the workplace

Marketing & Media

#WorldEmojiDay: Businesses divided on using emojis in the workplace

16 Jul 2021

Credit: Roadnae Productions via Pexels

Retail

Heightened customer service expectations this Black Friday

24 Nov 2020

Retail

Covid-driven shift in consumer values and spending behaviour

20 Aug 2020

Covid-19 has changed consumers expectations

Entrepreneurship

Covid-19 has changed consumers expectations

Nathalie Schooling 1 Jul 2020

Loadshedding hits the unprepared in retail and hospitality

Retail

Loadshedding hits the unprepared in retail and hospitality

11 Mar 2020

Customer experience trumps product and price in 2020

Retail

Customer experience trumps product and price in 2020

23 Jan 2020

Tourism & Travel

Customer-centric strategies will grow tourism industry

13 Dec 2019

5 ways to deliver on CX this Black Friday

Retail

5 ways to deliver on CX this Black Friday

11 Nov 2019

Debunking 5 myths around CX

Marketing & Media

Debunking 5 myths around CX

Nathalie Schooling 22 May 2019

The human factor: a top insight from a CX Masterclass

ICT

The human factor: a top insight from a CX Masterclass

20 May 2019

Will CX make or break your business?

ICT

Will CX make or break your business?

5 Apr 2019

5 ways CX is emotional rather than rational

Marketing & Media

5 ways CX is emotional rather than rational

Brendon Bairstow-Klopper 4 Sep 2018

Workshops designed to put customers first

Retail

Workshops designed to put customers first

20 Feb 2008