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What will be impacting shoppers and retailers as 2024 unfolds?

Retail

What will be impacting shoppers and retailers as 2024 unfolds?

Serena Ho 14 Mar 2024

The crucial role of frontline retail workers in shaping customer experience

Retail

The crucial role of frontline retail workers in shaping customer experience

Serena Ho 14 Feb 2024

Load shedding: A chilling disruption of the cold chain

Retail

Load shedding: A chilling disruption of the cold chain

25 Aug 2023

Image source: Robert Churchill –

Retail

Retailers, are you keeping up with the evolution of consumer behaviour?

Serena Ho and Faheem Hoosen 30 Jun 2023

Covid-19: Pumping the brakes on FMCG

Retail

Covid-19: Pumping the brakes on FMCG

Serena Ho 22 Apr 2020